Service Coordinator
Air Professionals Heating and Air Conditioning Air Professionals Heating and Air Conditioning Flemington, NJ Flemington, NJ Full-time Full-time $18 - $21 an hour $18 - $21 an hour 18 hours ago 18 hours ago 18 hours ago Air Professionals LLC is currently looking for an Service Dispatcher/Customer Service rep to join our team in our mission to provide excellent customer service to the greater NJ area.
The Company:
We are a medium sized, family run HVAC Company servicing 5 counties and over 50 towns in New Jersey.
We have been operating out of the Flemington area for the past 26 years, and are committed to providing excellent service with certified HVAC technicians and dedicated Office Staff.
We foster growth in our employees by offering regular training sessions and opportunities for further education/certifications.
Large enough to serve, Small enough to Care The Position:
We are looking for a skilled Service Coordinator to join our growing team.
Are you a team player who is looking for a company that rewards efficiency, responsibility, and professionalism? What we are looking for:
High energy, strong desire to achieve top results with a charismatic, positive can-do attitude over the phone and in person.
Dedication to providing superior customer service.
Excellent customer service and communication skills.
Administrative, clerical and customer service skills.
Strict attention to detail, ability to prioritize and meet deadlines.
Ability to manage multiple demands in a fast-paced work environment.
Our Service Coordinator is the communication hub in the company and bridges the gap between office and field.
You work very closely with the Service Manager to accomplish production goals.
The Coordinator's job is to maximize opportunity primarily by driving the right tech to the right call.
Our dispatcher is the heartbeat of our company! Day in life of Dispatcher/CS Rep:
You are communicating regularly with homeowners and team members to ensure that clients are receiving the best customer service possible.
You schedule appointments and dispatch field technicians to job sites, coordinating service work, preventive maintenance, and installation jobs.
You work hard to ensure maximum scheduling efficiency without compromising client satisfaction, always patient and cheerful.
You answer a high volume of calls throughout the day, making each caller feel like your first priority.
Additionally, you perform basic office and bookkeeping tasks as needed, including processing project paperwork and ordering materials for upcoming jobs.
You receive customer requests for unscheduled or scheduled service; determine customer needs and match the appropriate technician to the need.
You order parts as needed for the service technicians; answer customer inquiries and resolve or escalate customer issues, as necessary.
You are always maximizing productivity and profitability by efficiently scheduling and dispatching technicians and ensuring technical service work is completed in a reasonable timeframe.
You analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is dispatched You effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities You enthusiastically communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour
Benefits:
Flexible schedule Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
In-person
Experience:
Dispatching:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Company:
We are a medium sized, family run HVAC Company servicing 5 counties and over 50 towns in New Jersey.
We have been operating out of the Flemington area for the past 26 years, and are committed to providing excellent service with certified HVAC technicians and dedicated Office Staff.
We foster growth in our employees by offering regular training sessions and opportunities for further education/certifications.
Large enough to serve, Small enough to Care The Position:
We are looking for a skilled Service Coordinator to join our growing team.
Are you a team player who is looking for a company that rewards efficiency, responsibility, and professionalism? What we are looking for:
High energy, strong desire to achieve top results with a charismatic, positive can-do attitude over the phone and in person.
Dedication to providing superior customer service.
Excellent customer service and communication skills.
Administrative, clerical and customer service skills.
Strict attention to detail, ability to prioritize and meet deadlines.
Ability to manage multiple demands in a fast-paced work environment.
Our Service Coordinator is the communication hub in the company and bridges the gap between office and field.
You work very closely with the Service Manager to accomplish production goals.
The Coordinator's job is to maximize opportunity primarily by driving the right tech to the right call.
Our dispatcher is the heartbeat of our company! Day in life of Dispatcher/CS Rep:
You are communicating regularly with homeowners and team members to ensure that clients are receiving the best customer service possible.
You schedule appointments and dispatch field technicians to job sites, coordinating service work, preventive maintenance, and installation jobs.
You work hard to ensure maximum scheduling efficiency without compromising client satisfaction, always patient and cheerful.
You answer a high volume of calls throughout the day, making each caller feel like your first priority.
Additionally, you perform basic office and bookkeeping tasks as needed, including processing project paperwork and ordering materials for upcoming jobs.
You receive customer requests for unscheduled or scheduled service; determine customer needs and match the appropriate technician to the need.
You order parts as needed for the service technicians; answer customer inquiries and resolve or escalate customer issues, as necessary.
You are always maximizing productivity and profitability by efficiently scheduling and dispatching technicians and ensuring technical service work is completed in a reasonable timeframe.
You analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is dispatched You effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities You enthusiastically communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour
Benefits:
Flexible schedule Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
In-person
Experience:
Dispatching:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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